terms & conditions
1. Definitions
The Company: The Living Life Project Ltd, company number 12938598, trading as ‘The Living Project’ (the “Company”), whose registered office is The Old Stables, Sutton Manor Farm, Bishops Sutton, Alresford, Hampshire, SO24 0AA.
Programme: the course, event, expedition or coaching product provided by the Company, as described in the programme information, or as agreed by email exchange between the Company and the Client.
Client: the school, group or organisation for whom the Company has agreed to provide the Programme, acting through an authorised representative (its ‘Group Leader’) who makes the booking on the Client’s behalf.
Participant: a student or other individual who takes part in the Programme as part of the Client’s booking.
Programme Cost: the amount in UK Sterling stated in the programme information.
2. Liability
The Company will provide the Programme using reasonable skill and care. Where any part of the Programme is provided by a third party, the Company will use reasonable skill and care in selecting that third party, but is not liable to the Client for the third party’s performance, or for any loss or damage, whether personal or to a Participant’s possessions, caused by that third party.
The Company gives no warranty as to the success of the Programme, since this can depend on external factors outside the Company’s control, including but not limited to weather or hill/mountain conditions, strikes, industrial action, war, riots, sickness, quarantine, government intervention, or other untoward occurrences.
The Company’s liability to the Client is limited to the Programme Cost.
3. Payments
The cost to the Client is the amount stated in the programme information, or as agreed by email exchange between the Company and the Client.
Where a Programme Cost exceeds £400 per participant, a stated amount of the total Programme Cost is payable as a deposit at the time of booking (within 7 days) to secure the Programme. The exception is where the Client books within 8 weeks of the Programme’s commencement date (see Section 4). Where the Programme Cost is £400 per participant or less, the total amount is payable at the time of booking.
All deposits are held by the Company in a separate account until the final balance payment date.
The final balance of the Programme Cost is due eight weeks before the Programme’s commencement date. Balances remaining unpaid after that date are treated as cancellations (see Section 4).
Bookings made within the eight-week period must be paid in full at the time of booking.
Your deposit and balance are subject to the Cancellation Policy below. It is strongly recommended that the Client holds suitable cancellation insurance from the time of booking.
4. Cancellation Policy
This policy applies to the whole Programme booking, and to any individual Participant withdrawing from within a school or group booking.
The Company reserves the right to cancel any Programme that does not have sufficient participants to be financially viable.
Where a Programme is likely to be cancelled on this basis, the Company will inform the Client as soon as possible, though this may be after final balances have been taken.
Where the Programme is cancelled by the Company, all monies paid by the Client are 100% refundable, or may be transferred to another Programme, except in the case of Force Majeure.
Force Majeure
Definition: For the purposes of this Agreement, Force Majeure Event means any event or circumstance beyond the reasonable control of the Company, including but not limited to: natural disasters (such as floods, fires, earthquakes, storms or pandemics), acts of God, war, terrorism, civil unrest, strikes or industrial disputes, government restrictions or regulations, epidemics or public health emergencies, failure of suppliers or subcontractors, or any other event which renders the operation of the Programme unsafe, impractical or illegal.
Company’s Rights: If a Force Majeure Event occurs which affects or is likely to affect the delivery of the Programme, the Company shall not be liable for any delay, loss, damage or additional expense suffered by the Client. The Company may, at its sole discretion: (a) postpone or reschedule the Programme to a later date; or (b) cancel the Programme entirely.
Refunds: Where the Programme is cancelled due to a Force Majeure Event, the Company shall be entitled to retain any reasonable costs already incurred (including deposits paid to suppliers, staff costs, or administrative expenses). Any remaining balance (if applicable) may, at the Company’s discretion, be refunded or credited towards a future Programme.
Client Responsibility: Clients are strongly advised to obtain comprehensive travel and cancellation insurance that includes coverage for Force Majeure Events. The Company shall not be responsible for any losses, costs or expenses not covered by such insurance.
Notification:mThe Company will notify affected Clients as soon as reasonably practicable after becoming aware of a Force Majeure Event and will use reasonable endeavours to mitigate the impact where possible.
Client Cancellations
All cancellations by the Client must be made in writing by email to hello@thelivingproject.life. We are unable to accept cancellations by phone, text, messenger or any other means.
Where the Client cancels or withdraws from the Programme for any reason (other than the Company cancelling the whole Programme), the following applies:
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14-day cooling-off period: the cooling-off period begins the day after the initial deposit is paid. Within 14 days, the Client may withdraw for a charge of 10% of monies paid plus a £35 administration fee.
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After the 14-day cooling-off period: where a deposit has been paid, monies are refunded minus 50% plus a £35 administration fee. (Outstanding balances are due 56 days / 8 weeks before the Programme’s commencement date.)
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Following the full balance payment date, cancellation between 56 and 42 days (8–6 weeks) before commencement: monies refunded minus 50% plus a £35 administration fee.
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Cancellation within 42 days (6 weeks) of commencement: no refund or transfer.
5. Client Disclaimer
The Client confirms that it acknowledges and understands that taking part in the Programme may be hazardous and may place a Participant at risk of physical and/or mental harm. The Client recognises that participation in the Programme is entirely at each Participant’s own risk, and that the Client and its Participants assume all risks of loss, damage, injury or death which may arise or be sustained.
A Client booking a Programme in remote locations with limited infrastructure acknowledges and understands that the risks to health are increased and the ability to treat injury or illness effectively is reduced.
The Client confirms it knows of no reason, physical or mental, why any Participant should be unable to take part in the Programme and its activities, or would otherwise be advised by a competent medical professional not to take part.
A Client booking onto a Programme that involves going to high altitude (3000m+) acknowledges that this carries an inherent risk of altitude-related illnesses.
The Client acknowledges that neither the Company nor its representatives will be responsible for any illness, injury or death sustained on the Programme, except where caused by the negligence of the Company or its representatives, nor will they be liable for any uninsured loss of personal property.
The Client acknowledges that the Company is entitled, at any time and for any reason, to refuse to allow a Participant to continue taking part in the Programme.
Where an emergency medical rescue or evacuation from a Programme is required, whether by foot, helicopter or otherwise, responsibility for the cost of this lies with the Client. Any subsequent costs such as hotels, food or transport are also borne by the Client. The same applies where a Participant leaves the Programme prematurely for medical, personal or other reasons. It is imperative that adequate insurance is in place before departure, and its details are given to the Company.
The Client and its Participants will have consideration for other people. If, in the Company’s reasonable opinion or that of any other person in authority, a Participant behaves in a way that causes or is likely to cause danger, upset or distress to a third party, or damage to property, the Company is entitled, without prior notice, to refuse to allow that Participant to continue with the Programme. The Company will have no further responsibility toward that person, including any return travel arrangements. No refunds will be made, and the Company will not pay any expenses or costs incurred as a result of the termination.
The Client, acting through its Group Leader, acknowledges that in making a booking on behalf of its Participants, it accepts these terms and conditions on their behalf.
6. Insurance
A Client based in the UK, booking an overseas Programme, acknowledges that the Company’s Travel and Personal Injury Insurance included in the Programme covers only time within the Programme destination. It does not cover travel to the destination, or cancellations by the Client. The Client is responsible for ensuring insurance is in place for any travel associated with reaching the Programme destination, including cancellation or withdrawal from the Programme.
A Client based internationally (outside the UK), booking an overseas Programme, agrees to arrange, at its own expense, adequate insurance for the complete duration of the Programme. This should include cover for all activities forming part of the Programme, the altitude of the expedition or trip, medical expenses, injury, death, cost of repatriation, and helicopter evacuation. The Client is responsible for ensuring insurance covers any travel associated with the Programme, including cancellation or withdrawal. The Client agrees to provide the Company with full details of the insurance arranged at least 8 weeks before the Programme start date.
7. Under-18s and Safeguarding
The Company adheres to its Safeguarding Policy (The Living Project — Safeguarding Young People), which sets out its approach and commitment to the welfare and safety of young and vulnerable people taking part in its Programmes. This is available on request.
Group Leaders accompanying, or acting in loco parentis for, under-18 Participants are responsible at all times for the pastoral care and standards of behaviour within their group for the duration of the Programme.
The Company will arrange accommodation so that an under-18 and an over-18 Participant are never sharing a room or tent 1:1.
The Company requires the parent or guardian of every Participant to acknowledge the risks associated with the Programme, and to consent directly to the Company to their child taking part. Where this consent is not given, the Participant will be unable to take part in the Programme.
Parents/guardians will also be asked to consent to, or decline, photographs being taken of their child, and the Company will respect that decision.
8. Complaints and Agreements
Photographs and video footage taken by the Company’s staff during a Programme, where consented to by a Participant’s parent or guardian under Section 7, may be used by the Company for publicity and training purposes, including but not limited to brochures, website material and the media. Photographs or footage supplied by a Group Leader or other member of staff may also be used in the same way, with their consent.
On payment of a deposit for a Programme, the Client acknowledges that it has read and understood these booking conditions and agrees to be bound by them, including on behalf of its Group.
If you have a complaint while taking part in a Programme, you must immediately inform your Programme Leader, who will use reasonable efforts to remedy it. If you remain dissatisfied, full details of the complaint must be given to us in writing within 28 days of the end of the Programme. Failure to follow this procedure may affect or forfeit your right to any compensation you might otherwise have been entitled to. Full details of our complaints procedure are available on request.
These terms and conditions, and all agreements made with the Company, are governed by English law alone. Any disputes or claims will be decided by the English Courts, subject to English law alone.